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Consumer Complaint Generator — Consumer Court Complaint Format (CPA 2019)

Company ignoring your refund? Draft a consumer commission complaint with the right forum, fee and prayer.

You (the complainant)
Opposite parties
What you bought and what went wrong
The complaint is about
₹
The value paid decides the Commission and the fee.
Dates and facts, in order. Each line becomes a numbered “That …” paragraph.
Usually the date of the defect, the refusal or the last failed promise. The two years run from here.
Where to file
Used to check the two-year limit.
What you ask for
% a year
₹
₹
Numbered Annexure C-1, C-2… Keep the invoice first.
Paper

A draft to edit, not legal advice. Check every fact, date and amount before filing. File online on e-Daakhil (edaakhil.nic.in) or at the Commission’s counter; most Commissions also ask for an affidavit in support. Rules checked on 30 October 2026.

Saved in this browser only

BEFORE THE DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION

BENGALURU URBAN

Consumer Complaint No. ______ of 20____

IN THE MATTER OF:

Neha Example, wife of Vivek Example, aged about 34 years, by occupation accountant, residing at 221, 4th Cross, Indiranagar, Bengaluru, Karnataka 560038, phone +91 90000 00000 … Complainant

Versus

1. QuickBuy Electronics Pvt. Ltd., 12, MG Road, Bengaluru, Karnataka 560001 … Opposite Party No. 1

2. Brand Appliances Ltd., Plot 7, Industrial Area, Gurugram, Haryana 122015 … Opposite Party No. 2

COMPLAINT UNDER SECTION 35 OF THE CONSUMER PROTECTION ACT, 2019

The complainant most respectfully submits:

1.  That the complainant is a consumer within the meaning of section 2(7) of the Consumer Protection Act, 2019, having bought the goods described below for consideration, for personal use and not for any commercial purpose.

2.  That Opposite Party No. 1, QuickBuy Electronics Pvt. Ltd., is the seller.

3.  That Opposite Party No. 2, Brand Appliances Ltd., is the manufacturer.

4.  That on 10 May 2026 the complainant bought a 260-litre double-door refrigerator, model FR-260 from Opposite Party No. 1 (invoice or order No. QB-88341) for ₹32,500 (Rupees thirty-two thousand five hundred only), as shown in the invoice filed as Annexure C-1.

5.  That the refrigerator stopped cooling on 14 August 2026, within its one-year warranty.

6.  That the technician who visited on 18 August 2026 recorded a compressor fault but no repair or replacement was made.

7.  That the complainant complained on the customer care line on 14, 21 and 28 August 2026 (ticket No. 77120) without any remedy.

8.  That the complainant sent a legal notice dated 1 September 2026 to the opposite parties, calling upon them to remedy the grievance, but the opposite parties have neither complied with it nor given a satisfactory reply.

9.  That the above amounts to a defect in the goods on the part of the opposite parties within the meaning of the Consumer Protection Act, 2019, and has caused the complainant financial loss, mental agony and harassment.

10.  That the cause of action arose on 14 August 2026 and continues, as the opposite parties have not remedied the grievance. This complaint is filed within two years of the cause of action, as section 69 of the Act requires.

11.  That this Commission has territorial jurisdiction under section 34(2) of the Act, because the complainant resides or personally works for gain within its jurisdiction. The value of the goods paid as consideration is ₹32,500, which is within the pecuniary jurisdiction of this Commission under the Consumer Protection (Jurisdiction of the District Commission, the State Commission and the National Commission) Rules, 2021.

12.  That no fee is payable under rule 7 of the Consumer Protection (Consumer Disputes Redressal Commissions) Rules, 2020, as the value of the goods or services paid as consideration does not exceed five lakh rupees.

13.  That the complainant has not filed any other complaint, suit or proceeding on the same facts before any other commission, court or authority.

PRAYER

The complainant therefore prays that this Commission may be pleased to direct the opposite parties, jointly and severally, to:

⁠        a)  refund ₹32,500 with interest at 9% per annum from 10 May 2026 until payment;

⁠        b)  pay ₹20,000 as compensation for the loss, mental agony and harassment caused to the complainant;

⁠        c)  pay ₹5,000 as the costs of this complaint;

and pass any other order that this Commission considers just in the facts of the case.

Place: Bengaluru
Date: ____________

Neha ExampleComplainant

List of documents:
1. Annexure C-1: Copy of the invoice dated 10 May 2026
2. Annexure C-2: Copy of the warranty card
3. Annexure C-3: Copies of the service complaints and the technician’s job sheet
4. Annexure C-4: Copy of the legal notice dated 1 September 2026 with postal receipts
5. Annexure C-5: Copy of the complainant’s identity proof

VERIFICATION

I, Neha Example, the complainant above, verify that the contents of paragraphs 1 to 13 of this complaint are true and correct to my knowledge and belief, that nothing material has been concealed, and that the documents filed are true copies of their originals.

Verified at Bengaluru
Date: ____________

Neha ExampleComplainant

The PDF embeds Noto Sans and ends with the verification — upload it on e-Daakhil or print it for filing.

Delete saved complaint?

Runs entirely in your browser. Nothing you enter or upload is sent to a server.

Free for everyone. If this tool saved you time, buy me a coffee.

A consumer complaint in the format the Commission expects

When a seller or service provider will not refund, replace or repair, the Consumer Protection Act, 2019 lets you complain to a Consumer Disputes Redressal Commission — often without a lawyer. This free consumer complaint generator drafts that complaint in the usual format: the cause title, the parties, numbered facts, why it is a defect or deficiency, the cause of action and limitation, jurisdiction, the fee, your prayer, the list of documents and the verification.

It also picks the right Commission from the amount you paid, works out the filing fee, and checks the two-year limit. Download it as a PDF to upload on e-Daakhil, or as Word to edit. Everything stays in your browser. It is a draft, not legal advice — read every line before you sign it.

How to use the Consumer Complaint Generator

  1. Enter your details and the opposite parties — usually the seller, and the manufacturer for a product defect.
  2. Describe the purchase and what went wrong, one fact per line, with dates. Add the date of your legal notice if you sent one.
  3. Choose where to file — where you live or work is allowed — and enter the district and state.
  4. Tick the relief you want: refund with interest, replacement or repair, plus compensation and costs.
  5. List your documents, download the PDF, sign the complaint and the verification, and file it on e-Daakhil or at the Commission.

Consumer Complaint Generator features

Right Commission, right fee

District, State or National from the value paid, with the rule 7 fee — nil up to ₹5 lakh.

Two-year check

Shows the last date under section 69 and adds a condonation paragraph if you are late.

Proper structure

Cause title, “That …” paragraphs, prayer, annexures and verification, the way Commissions expect.

Goods or services

Switches between a defect in goods and a deficiency in service, with an optional unfair trade practice.

PDF for e-Daakhil, or Word

Drafts saved only on this device.

Which Commission, and what it costs (as of 30 October 2026)

Sources: the Consumer Protection (Jurisdiction of the District Commission, the State Commission and the National Commission) Rules, 2021, G.S.R. 912(E) of 30 December 2021 (the Tripura High Court’s copy), and the Consumer Protection (Consumer Disputes Redressal Commissions) (Amendment) Rules, 2023, G.S.R. 606(E) of 17 August 2023 (Gazette of India), both read 30 October 2026. The two-year limit (s.69), the right to file where you live or work (s.34(2)(d)) and electronic filing were checked through bare-act sites and commentary (secondary sources).

Value of goods or services paidCommissionFee
Up to ₹5 lakhDistrictNil
₹5 lakh – ₹10 lakhDistrict₹200
₹10 lakh – ₹20 lakhDistrict₹400
₹20 lakh – ₹50 lakhDistrict₹1,000
₹50 lakh – ₹1 croreState₹2,000
₹1 crore – ₹2 croreState₹2,500
₹2 crore – ₹4 croreNational₹3,000
Above ₹4 croreNational₹4,000 to ₹7,500

Before you file

  • Give them a chance first. A written complaint or a legal notice is not compulsory, but it strengthens your case and often settles it.
  • Count the time. You have two years from the cause of action; use the limitation period calculator if the date is not obvious.
  • Collect proof. Invoice, warranty card, emails, chat screenshots, job sheets, the notice and its postal receipt.
  • Affidavit. Commissions usually ask for an affidavit in support of the complaint — the affidavit format tool can help draft one.
  • Try the helpline. The National Consumer Helpline (1915) can sometimes resolve a dispute before it reaches a Commission.

Consumer Complaint Generator FAQ

What is the format of a consumer complaint?

A cause title naming the Commission and the parties, numbered facts, the defect or deficiency, the cause of action and limitation, jurisdiction, the fee, the prayer, a list of documents and a verification. This consumer complaint generator builds it in that order.

Can I file a consumer complaint online?

Yes. The e-Daakhil portal (edaakhil.nic.in) accepts complaints, documents and fees online for the Commissions that use it. Upload the PDF made here.

Which consumer court should I file in?

It depends on the value of goods or services you paid: up to ₹50 lakh the District Commission, up to ₹2 crore the State Commission, above that the National Commission.

What is the fee for a consumer complaint?

Nothing up to ₹5 lakh, then ₹200 to ₹7,500 depending on the value paid, under rule 7 of the 2020 Rules as amended in 2023.

Is there a time limit for a consumer complaint?

Two years from the date the cause of action arose (section 69). A Commission can admit a late complaint if you show sufficient cause.

Do I need a lawyer for the consumer court?

No. You can file and argue the complaint yourself or through an authorised agent, though a lawyer can help in complex cases.

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